By Exam Number 810-502
Associated Certifications Virtual Classroom Instruction Specialist
Duration 75 minutes (55-65 questions)
Available Languages English
The 810-502 Leading Virtual Classroom Instruction written exam is required for Cisco WebEx Virtual Classroom Instruction Specialist. The computer-based, multiple-choice exam tests the candidate’s knowledge of how to prepare and manage a virtual classroom environment and use collaboration tools to maximize student participation and comprehension. Candidates can prepare for the exam by taking the Cisco WebEx Leading Virtual Classroom Instruction course (LVCI) v2.0.
The 810-502 Leading Virtual Classroom Instruction written exam is required for Cisco WebEx Virtual Classroom Instruction Specialist certification. The computer-based, multiple-choice exam tests the candidate’s knowledge of how to prepare and manage a virtual classroom environment and use collaboration tools to maximize student participation and comprehension. Candidates can prepare for the exam by taking the Cisco WebEx Leading Virtual Classroom Instruction course.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
1.0 Describe Synchronous eLearning Environments to Include Characteristics, Roles and Responsibilities 5%
1.1 Describe the characteristics of synchronous eLearning — definitions and terms used in the industry
1.2 Describe the function and benefits of interactivity in a virtual classroom environment
1.3 Describe the general roles and responsibilities when implementing a virtual delivery program
2.0 Manage Program and Logistics 5%
2.1 Plan and execute effective participant communication before, during and after scheduled virtual sessions
2.2 Given a scenario identify and describe the steps to coordinate and schedule a virtual session
2.3 Given a scenario, determine the appropriate pre-session activities necessary (including scheduling, registration, and reporting)
2.4 Assess your needs against the program goals and determine whether to augment the virtual classroom with blended learning options
2.5 Identify recording and playback capabilities, purposes and considerations
3.0 Prepare Yourself and Your Physical and Virtual Environment for Conducting an Effective Virtual Classroom Session 11%
3.1 Set up the trainer’s physical and virtual environment including preparing the attendee environment
3.2 Prepare yourself for facilitating in a virtual training environment
3.3 Develop contingency plans for common difficulties
3.4 Review course materials and address any areas that are unclear or may lead to learner confusion
4.0 Demonstrate Effective Classroom Management Skills in a Virtual Classroom Setting 33%
4.1 Implement contingency plans to manage disruptions
4.2 Keep sessions on track by responding to questions, keeping participants focused, and encouraging participation
4.3 Apply time management strategies effectively
4.4 Maintain a safe and positive learning environment that is conducive to the learning process
4.5 Build rapport with students
4.6 Establishes and maintains credibility with learners
4.7 Checks in at regular intervals and adjusts instruction based on feedback and/or behavioral cues from participants
4.8 Provide clear instruction and guidance to learners on how to meet the learning objective
4.9 Manage small group work, labs, and independent work
4.10 Employ effective questioning skills to involve learners (e.g., open-ended questions, wait after asking questions, let people self-select, etc.)
4.11 Ensure most participants are responding and interacting at the desired level
4.12 Gauge when to control the facilitation process versus when to let interaction flow
4.13 Facilitate interaction between participants to achieve balanced participation among class members
4.14 Defines how participants should participate and reinforces desired behavior (e.g., use chat, raise hand icon, speak up)
4.15 Guide learners through the lesson content to achieve deeper understanding
4.16 Guide learners through the process of using online tools in activities
5.0 Demonstrate Effective Presentation Skills in a Virtual Classroom Setting 8%
5.1 Present content in a logical flow and order
5.2 Use a pace appropriate for students, learning objectives and learning material
5.3 Describe concepts in a clear and complete manner, using relevant examples
5.4 Transition effectively between topics/instructional elements
6.0 Select and Effectively Use Tools for Presentation and Collaboration that Are Appropriate for Achieving Intended Learning Objective or Desired Result 15%
6.1 Use annotation tools to focus attention to relevant content
6.2 Use sharing features when appropriate, including application, presentation, desktop, etc.
6.3 Use white boarding or white space to enhance instruction or group process
6.4 Use collaboration tools when appropriate, including annotation, chat, Q&A, polling, video, pass presenter role, remote control
7.0 Demonstrate Use of Voice Modulation and Effective Audio Techniques 5%
7.1 Uses appropriate modulation, vocal inflection, tone, and volume (e.g., varies pitch and emphasis to avoid speaking in monotone)
7.2 Conveys energy and enthusiasm (e.g., puts a smile in his/her voice)
7.3 Makes appropriate vocal adjustments (e.g., adjusts pace or volume) in response to participant feedback
7.4 Creates an effective audio environment (e.g., ensures a quiet presentation space, and that participants have audio as they join)
7.5 Limit use of filler words (e.g., um, ah, you know, etc.)
8.0 Apply Fundamental Virtual Classroom Content Design Concepts 11%
8.1 Identify and describe effective synchronous training design principle
8.2 Create/update effective synchronous presentation materials (e.g., updates presentation materials following leading practices for graphics, text, color and font)
8.3 Identifies and develops/chooses effective learning activities
9.0 Assess Student Comprehension and Evaluate the Effectiveness of Training 7%
9.1 Develop a strategy for evaluating effectiveness of the training and student skills and knowledge
9.2 Create effective test questions and surveys to measure participant reaction and learning gains
9.3 Assess whether the training was effective based on reviewing test results, survey results, and attendee feedback through online tools such as polls
9.4 Reviews content or adjusts pace of delivery to enhance comprehension if required
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