C2070-982 IBM Case Foundation V5.2, Specialist

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Test information:
Number of questions: 66
Time allowed in minutes: 120
Required passing score: 65%
Languages: English

The test contains seven sections, totaling 66 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.

Section 1 – Planning and Architecture (13%)
Demonstrate an understanding of IBM Case Foundation architecture
Identify software/hardware requirements and dependencies for IBM Case Foundation installation requirements
Identify product integration options available to IBM Case Foundation

Section 2 – Installation, Upgrade and Configuration (23%)
Demonstrate installation and configuration knowledge (e.g. multiple instances configuration and security)
Demonstrate knowledge of High Availability installation and configuration
Demonstrate knowledge of deploying add-on software (e.g. P8 eForms, IBM Forms, IBM Case Manager, IBM +Enterprise Records, IBM Case Analyzer and IBM Case Monitor)
Demonstrate knowledge of upgrading and configuring the IBM FileNet P8 platform
Demonstrate knowledge of deployment validation procedures

Section 3 – Administration (12%)
Demonstrate knowledge of system administration tasks (e.g. maintenance tasks and best practices)
Demonstrate knowledge of workflow administration tools and tasks
Demonstrate knowledge of IBM Case Foundation security

Section 4 – Designing, Deploying and Testing Workflows and Applications (15%)
Understand the steps needed to design and implement an IBM Case Foundation application (e.g. workflow design)
Understand the steps needed to deploy an application from development to testing and finally to a production environment
Understand the steps needed to expose a workflow as a service
Understand and demonstrate using custom components with IBM Case Foundation (e.g. custom code, Step Processors, etc.)

Section 5 – Extending the IBM Case Foundation Configuration (11%)
Demonstrate an understanding of integration of IBM Case Foundation with external system using WebServices & JMS
Show an understanding on how IBM Case Foundation interacts with IBM Case Manager
Show an understanding on how to integrate Rules, IBM Case Analyzer, IBM Case Monitor, IBM P8 eForms and IBM Forms, and IBM Enterprise Records with workflow

Section 6 – Troubleshooting (11%)
Show an understand how to use IBM Support Assistant Data Collectors to collect diagnostic information
Demonstrate familiarity with the logging options for IBM Case Foundation (e.g. Content Platform Engine logs, vwtool trace and log4j)
Identify the tools available to troubleshoot IBM Case Foundation (e.g. Process Tracker, Process Adminstrator, vwlog, vwtool and diagnostic URL)

Section 7 – Performance and Tuning (15%)
Show familiarity of monitoring options (e.g. IBM Business Monitor, IBM Case Monitor)
Demonstrate an understanding of the princples of performance and tuning recommendations
Demonstrate knowledge of JVM tuning
Demonstrate knowledge of database tuning

IBM Certified Specialist – Case Foundation V5.2

Job Role Description / Target Audience
This intermediate level certification is intended for administrators, database administrators, workflow developers, application developers, application administrators and technical personnel who perform the installation, upgrade, configuration, workflow implementation, and workflow maintenance tasks associated with ensuring the smooth and efficient operation of the IBM Case Foundation environment.

This includes:
product installation, upgrade and configuration
configuration of security
maintenance and monitoring
workflow design
application development
troubleshooting
performance and tuning

The person performing these functions is generally self-sufficient and is able to perform most of the tasks involved in the role with limited assistance from peers or support services.

Recommended Prerequisite Skills

Before preparing for this certification, basic understanding of the following is recommended and assumed for your environment:
Knowledge of IBM FileNet P8 architecture, installation, administration and security
Knowledge of IBM Case Foundation, including application design and troubleshooting tools
Knowledge of related IBM products, e.g. IBM Enterprise Records, IBM Content Navigator, IBM case Manager, IBM Forms
Knowledge of operating systems: Microsoft Windows, UNIX, Linux
Knowledge of databases
Knowledge of application servers
Lightweight Directory Access Protocol (LDAP) servers: Tivoli, Active Directory
High Availability (HA): load balancing, farming, and clustering technologies

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