C8010-440 IBM Interact V9.1.x

Number of questions: 68
Number of questions to pass: 43
Time allowed: 90 mins

This multiple-choice test contains questions requiring single and multiple answers. For multiple-answer questions, you need to choose all required options to get the answer correct. You will be advised how many options make up the correct answer.
This test is designed to provide diagnostic feedback on the Examination Score Report, correlating back to the test objectives, informing the test taker how he or she did on each section of the test. As a result, to maintain the integrity of each test, questions and answers are not distributed.

The test contains six sections totalling 68 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.

Section 1 – Fundamental Concepts 25%
Set up interactive channels
Build and test interactive flowcharts
Configure interaction strategy and offers
Explain how Interactive List process box (ILPB) can be used
Understand the learning mechanism within Interact and its effects on offer suggestion
Understand events, event patterns, multi-phase event patterns and advanced patterns
Understand high-level architecture of IBM Interact
Understand common IBM Interact use cases and implementations
Understand how parameterized offer attributes affect offer inclusion and offer personalization
Understand how to use/configure offer constraints
Understand reporting

Section 2 – Sizing, Planning, Installation, and Architecture 14%
Define the supported environments
Explain possible runtime architecture for high availabilty
Identify software and hardware requirements for the installation
Install IBM Marketing Platform, IBM Campaign and IBM Interact applications
Set up database schemas (i.e. runtime, learning, profile and design time)
Demonstrate knowledge of upgrade procedures
Configure runtime servers

Section 3 – Configuration 18%
Set up required and optional IBM Interact datasources
Define custom audience levels and the related tables in IBM Interact
Demonstrate knowledge of setting up security, user roles and policies for IBM Interact design objects
Configure contact and response history staging
Configure session management (IBM Interact cache, patternstate cache, external cache, Ehcache and threadManagement)
Configure and use cross-session services
Determine when to use memory cache versus external loader file
Configure and use eventActivity and eventPattern
Configure and use defaultedStats, eligOpsStats

Section 4 – Learning, Contact and Response History, and Extract, Transform, Load (ETL) 6%
Understand the database tables related to learning
Configure different learning methods/models (i.e. at the global level and at the interactive channel level)
Understand the relationship between IBM Interact contact/response history and IBM Campaign contact/response history
Set up and configure ETL (i.e. moving data from runtime back to design time)

Section 5 – Java/JS/REST/SOAP API, JS/Web Connector, External Callout, External Profile Service, and External Learning 19%
Understand general IBM Interact API concepts
Understand how to use IBM Interact built-in macros
Implement the Java API
Implement the Javascript API
Implement the SOAP API
Implement the REST API
Configure and implement JS/Web Connector links
Configure and implement external callout macros
Configure and implement External Profile Services
Configure and implement External Learning Algorithms

Section 6 – Logging, Troubleshooting, and Performance Tuning 18%
Determine potential points of failure within IBM Interact
Use the documentation, API, and API Tester to troubleshoot problems
Troubleshoot interactive channel (IC) deployment and API errors
Configure, collect and analyze IBM Interact data for support calls
Configure Performance Monitoring features and tools
Troubleshoot and tune Memory Utilization
Troubleshoot and tune CPU Utilization
Troubleshoot and tune API and events processing throughput
Troubleshoot IBM Campaign and IBM Interact database tables

PartnerWorld Code: 33000801
Replaces PW Code: Not Applicable

Status: Live

This intermediate level certification is intended for IBM Interact V9.1.x power users and system administrators. Specifically, this exam covers content up to IBM Interact V9.1.1.
This specialist is responsible for configuring, administering and troubleshooting the product. This specialist should also be familiar with the following IBM Interact aspects:
Plan (e.g. sizing, setting up network topology, database configuration)
Install (e.g. performance, initial configuration, logging)
Use (e.g. touchpoint integration, API calls)
Maintain (e.g. troubleshooting, monitoring)
Touch point integration (i.e. Interact API)

This specialist is also required to have practical knowledge of different:
Operating Systems (Microsoft Windows, Suse Linux, AIX, Solaris, Red Hat)
Databases (DB2, SQL server, Oracle)
Application Servers (WebSphere, WebLogic)
Languages (Java, JavaScript, XML)
Communication Protocols (SOAP, REST, RMI)

Recommended Prerequisite Skills

Before preparing for this certification, the following knowledge and skills are recommended and assumed:
basic knowledge of IBM Campaign
basic web Application Server knowledge
basic system security authentication and authorization (HTTPS, security certificates, single sign-on)
intermediate database administration skills
ability to write queries, triggers, procedures
knowledge of integration channel API

In preparing for this certification, the following IBM courses are recommended to further improve your skills associated with the exam topics. Refer to the Test Preparation web page for additional information and recommendations.

9U29G: IBM Interact Building Interactive Campaigns 9.1.x
9U30G: IBM Interact 9.1.x Advanced Topics

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